Return and Refund Policy

Last Updated: February 17, 2025

Thank you for shopping at Tesla Original Parts.

If for any reason You are not completely satisfied with a purchase, We invite You to review Our policy on refunds and returns.

The following terms apply to any products You purchase from Us.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural form.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to Tesla Original Parts, located at Beresteiskyi Avenue, 24, Kyiv, 04116.
  • Goods refer to the products offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Tesla Original Parts, accessible at https://teslaoriginalparts.com/.
  • You refers to the individual accessing or using the Service, or a company or legal entity on whose behalf such an individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You have the right to cancel Your Order within 14 days without providing any reason.

The deadline for canceling an Order is 14 days from the date You received the Goods or when a third party You designated, who is not the carrier, takes possession of the delivered product.

To exercise Your right to cancel, You must inform Us of Your decision through a clear statement. You can notify Us of Your decision by:

We will reimburse You no later than 14 days from the day We receive the returned Goods. We will use the same payment method You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

For the Goods to be eligible for a return, please ensure that:

  • The Goods were purchased within the last 14 days
  • The Goods are in their original packaging

The following Goods cannot be returned:

  • Goods made to Your specifications or clearly personalized.
  • Goods that, by their nature, cannot be returned, deteriorate rapidly, or have an expired shelf life.
  • Goods that are not suitable for return due to health or hygiene reasons and were unsealed after delivery.
  • Goods that, after delivery, are inseparably mixed with other items due to their nature.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at Our sole discretion.

Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted under applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

Beresteiskyi Avenue, 24, Kyiv, 04116

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend using an insured and trackable shipping service. We are unable to issue a refund without actual receipt of the Goods or proof of received return.

Gifts

  • If the Goods were marked as a gift when purchased and then shipped directly to You, You will receive a gift credit for the value of Your return. Once the returned Goods are received, a gift certificate will be mailed to You.
  • If the Goods were not marked as a gift at the time of purchase, or if the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If You have any questions about Our Return and Refund Policy, You can contact Us:

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